Shipping policy
Thank you for shopping with Vimeoy. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing Time
Orders are typically processed within 1 to 3 business days after payment is confirmed. Orders are not usually processed or shipped on weekends or public holidays.
During peak seasons, promotional periods, or holidays, processing times may be slightly longer.
Shipping Destinations
We currently ship to selected countries and regions in Europe and North America, including the United States, Canada, the United Kingdom, and countries within the European Union.
Shipping availability may vary depending on the destination, product type, carrier service, and local shipping restrictions.
Estimated Delivery Time
Estimated delivery times vary depending on your location and the shipping method available at checkout.
Standard delivery typically takes approximately 7 to 15 business days after the order has been processed and shipped.
Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier delays, weather conditions, public holidays, incorrect shipping information, or other events outside our control.
Shipping Costs
Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase.
We may offer free shipping or promotional shipping rates from time to time. Any available shipping offer will be shown on our website or at checkout.
Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email with tracking information, where available.
Please allow some time for tracking information to update after your order has been dispatched.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on your country or region.
These charges are not included in the product price or shipping cost unless clearly stated at checkout. Customers are responsible for any applicable customs duties, taxes, or import fees required by their local authorities.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at popk@outlook.sg. We will do our best to assist you, but we cannot guarantee changes once an order has been processed or shipped.
Lost, Delayed, or Damaged Packages
If your package is significantly delayed, lost, or arrives damaged, please contact us at popk@outlook.sg with your order number and any relevant details.
We will review the issue and work with the carrier where possible to help resolve the matter.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
Email: popk@outlook.sg
Website: vimeoy.com